How AI Is Transforming Hospitality Marketing

The hospitality industry thrives on great service, memorable experiences, and strong customer relationships. But in today’s competitive landscape, exceptional service alone isn’t enough. Hospitality venues—restaurants, bars, and cafes—need smart, consistent marketing to stay ahead. That’s where AI steps in.

Artificial Intelligence (AI) is no longer just a buzzword. It’s reshaping how hospitality businesses understand their customers, craft campaigns, and grow their brand—without needing a full marketing department. From automating campaign creation to analysing guest trends, AI makes modern marketing more accessible and more effective.

Smarter Campaigns, Less Guesswork

Traditional marketing often relies on guesswork: which offer will resonate? When should I send it? Which customers should I target? AI answers those questions instantly.

Platforms like nollie help venues remove the guesswork by using their existing data—like POS sales and booking patterns—to generate hyper-relevant campaigns. Instead of sending generic messages, nollie crafts campaigns based on what actually works at your venue.

Think: “Wine Wednesday” promos triggered by rainy weather, or follow-up offers to guests who haven’t returned in 30 days. These aren’t just good ideas—they’re data-backed strategies powered by AI.

Ready to see how AI can simplify your marketing? Book a demo with nollie.

Time-Saving Automation

Most venue operators are already stretched thin. Creating and sending marketing campaigns? It often gets pushed down the list. AI solves that. With nollie, you can build, send, and schedule hospitality-specific campaigns in minutes—no design experience needed.

Better yet, AI ensures consistency. No more long gaps between promotions or forgetting to follow up with new customers. nollie keeps your marketing engine running in the background, so you can focus on running your venue.

Real Results, Not Just Vanity Metrics

AI doesn’t just automate—it optimises. With every campaign, platforms like nollie learn what drives bookings, what subject lines convert, and what time of day performs best. It’s a feedback loop that improves over time, meaning your marketing gets smarter without you lifting a finger.

And because everything connects—from POS to bookings—you can actually see the impact of each campaign. Did your Tuesday lunch special drive more covers? Did your birthday campaign bring back lapsed guests? With AI, you’ll know.

Don’t just market. Market smarter. Discover how nollie works.

Jordan Foord

Jordan Foord

With a passion for transforming businesses through technology—and a deep understanding of the hospitality, media, and tech landscapes—I’m committed to helping businesses and entrepreneurs harness the power of innovation and AI to thrive in today’s fast-paced market. Most recently, I’ve built nollie, an AI-powered CRM platform built specifically for hospitality operators, helping venues unlock smarter marketing, automate campaigns, and turn guest data into revenue.

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