Winning a new customer is great—but turning them into a regular is what drives real success. In hospitality, repeat customers are your most valuable guests. They spend more, come back more often, and tell their friends. So how do you get them to return again and again?
It’s simpler than you think—and with the right tools, it doesn’t have to add to your workload.
Guests remember when you treat them like more than just a table number. Simple gestures like a birthday message, a follow-up after their first visit, or a personalised offer can go a long way. But managing that manually? Not realistic for most venue operators.
That’s where smart tools like nollie come in. nollie connects to your POS and booking systems, so it knows when someone visited, what they ordered, and when they’re due to return. Then, it automatically sends the right message at the right time—like a “We miss you” offer or a VIP invite.
Start turning one-time guests into loyal regulars—Book a demo with nollie.
Out of sight really does mean out of mind. Most customers aren’t ignoring you—they’ve just forgotten. Consistent marketing keeps your venue front and centre, so when they’re deciding where to go, your name is the first that comes to mind.
With nollie, you can automate weekly or monthly emails that don’t feel spammy. The platform suggests campaigns based on your guests’ behaviour—like showcasing your top-selling dishes, or offering a special during slower trading periods.
You don’t need to build a points-based loyalty app to reward repeat visits. Sometimes, a simple “thanks” or surprise discount is enough. AI can help here too—by identifying regulars and sending tailored rewards based on how often they dine with you.
Imagine your best guest gets a complimentary dessert invite before their third visit, or a personalised thank-you after their fifth. It feels special—and keeps them coming back.
Getting repeat restaurant customers isn’t about more discounts or hard sells. It’s about making guests feel remembered, appreciated, and encouraged to return. With AI-powered platforms like nollie, it’s never been easier to build those relationships—automatically.
Want more loyal customers without lifting a finger? See how nollie works.