What is a restaurant CRM?+
A restaurant CRM is software that pulls guest data from your booking system and POS into one place, so you can recognise regulars, segment guests by visit behaviour, and send campaigns that bring them back. nollie is a restaurant CRM built in the UK that also tracks each campaign through to the bookings, covers and revenue it drives.
Can I see which bookings came from a campaign?+
Yes — that’s the point of nollie. Because it connects to your booking system, every campaign reports who opened it, who booked, the covers they brought and the revenue behind them. The Buttery in Glasgow tracked one email to 8,961 guests reached, 41 bookings and £8,000 in revenue.
Does it work with my booking system?+
If you're on ResDiary, Square, or Wix, yes — out of the box, in about 10 minutes. We're adding more integrations all the time. If yours isn't listed, book a demo and we'll tell you straight whether it's coming soon or not.
Who writes and designs the emails?+
nollie does. Hit "create it for me" and it writes the copy, designs the email in your brand — your colours, logo and tone — and picks the right guests to send it to. If it’s not quite right, hit remix and it takes another pass. You never need a designer, a developer or a template library.
Do I need a marketing person to run this?+
No. nollie is your marketing team. It spots the opportunities, writes and designs the campaigns, and runs them — you just approve. If you've got a marketing person, they'll love it too — but it's built so you don't need one.
What does onboarding involve?+
It’s free and takes under an hour. Our agents configure nollie with your brand — colours, logos, images and menus — and build your first 2–3 email templates bespoke for your venue. You connect your booking system, and you’re ready to send.
How is this different from Mailchimp?+
Mailchimp is general email software. nollie knows the difference between a regular and a first-timer, knows when someone's lapsed, knows when a guest's birthday is — because it's plugged into your booking system. Mailchimp doesn't know any of that. It also bills you for unsubscribed contacts, and prices went up again in April 2026 — nollie's flat rate doesn't punish you for natural list churn.
Where's my data stored? Is it GDPR-compliant?+
Yes. Your guest data stays in the EU/UK, we never sell it, we never use it for anything except your campaigns. Full DPA available on request.
What if I want to cancel?+
One click in your account settings. Your data is yours — you can export it anytime, before or after.