nollie UK subscription terms and conditions

This Agreement is between Nollie Limited, a company incorporated in England and Wales (company number 16691944) ("nollie", "we", "us" or "our") and the business entity accepting the Order ("Business Subscriber" or "you"). The person accepting confirms authority to bind that business. These terms govern the UK services identified in the Order.

1. DEFINITIONS AND SERVICES

1.1 Service Definition

nollie provides software and related services for hospitality venues, including Bookings + CRM (the "Suite") and any managed website, inbox or branded email domain services identified in your Order (together, the "Service"). Only the services purchased in your Order are included. The Service enables hospitality businesses to manage customer relationships, analyse guest preferences, generate personalised recommendations, and optimise operations through artificial intelligence and machine learning technologies.

1.2 Key Definitions

• "Business Subscriber" refers to the hospitality business entity that has entered into this Agreement.
• "End-Customer" refers to guests, diners, or other customers of the Business Subscriber whose data is processed through the Service.
• "Authorised Users" refers to employees or contractors of the Business Subscriber who are permitted to access and use the Service.
• "AI Technology" refers to the artificial intelligence and machine learning systems incorporated into the Service.
• "AI-Generated Output" refers to any recommendations, analytics, or other content generated by the AI Technology.
• "Data Protection Laws" refers to applicable privacy laws in the U.K. (including relevant provisions of the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, the Data (Use and Access) Act 2025), Singapore (Personal Data Protection Act), Australia (Privacy Act 1988), and New Zealand (Privacy Act 2020), in each case as the same may be amended or supplemented from time to time.
• “Documentation” means our standard documentation describing the Services, as may be updated from time to time, available at nollie.ai.

1.3 Orders, scope and precedence

An "Order" is the itemised offer or order summary you accept. It identifies the Business Subscriber and authorised payer, the applicable nollie entity, currency, each venue, services, prices, discounts, setup fee, service start, billing dates, complimentary periods, commitment end dates and applicable terms version. References to a venue apply to each purchased venue separately, whether your Order covers one or several venues. A shared invoice does not pool allowances or align commitment end dates.

The accepted Order and these regional terms form the Agreement. An expressly agreed Order provision takes precedence over these terms for commercial matters. The applicable Data Processing Agreement takes precedence for personal-data processing. General website descriptions do not amend an accepted Order. These terms apply only where incorporated into a new Order or an expressly accepted amendment; publication alone does not change existing, pilot or reseller agreements or migrate existing customers.

An issued offer is available for acceptance for seven days unless withdrawn or superseded earlier. An offer whose proposed start date has passed must be reissued with revised dates before acceptance. Reissued or materially changed offers require fresh acceptance; they do not silently change an accepted agreement.

2. SERVICE FEATURES

2.1 Platform Features

The Service includes features for guest profile management, marketing automation, behavioural analytics, operational workflow optimisation, and personalised guest engagement. Features are further described in our Documentation. Features and the underlying technology used to provide them (including third party AI models) may be added, modified, or removed as part of our ongoing development. We will endeavour to provide as much notice as possible of any changes to the Service.

2.2 AI Functionality

The Service uses AI (including generative AI technologies) to analyse guest preferences, generate personalised recommendations, predict guest needs, and identify trends from aggregated data. Business Subscribers acknowledge that AI technology is probabilistic in nature. While we strive for accuracy, we are not responsible for any errors, hallucinations or omissions in AI-Generated Outputs and you rely on all AI-Generated Outputs of the Service at your sole risk. AI-Generated Outputs should be reviewed by human operators for accuracy, appropriateness and relevance, including before implementation in significant business decisions. Further details of the third party AI models that are used by the Service are available upon request.

2.3 Service Limitations

The Service supports hospitality businesses in managing customer relationships but is not intended to replace human judgement in critical decisions, guarantee specific business outcomes, provide professional advice, or operate safety-critical systems. You acknowledge and agree that: (1) the accuracy and/or quality of any AI-Generated Output is directly affected by the choice and quality of your input data and prompts; (2) you, and your Authorised Users, are solely responsible for selecting, reviewing, validating and verifying the appropriateness and accuracy of: (a) all input data and requests to the Service and (b) all AI-Generated Output; and (3) notwithstanding anything to the contrary elsewhere in this Agreement, we do not make any representations or warranties regarding the accuracy, appropriateness, completeness, fitness or suitability for purpose in connection with the Service.

3. SUBSCRIPTION AND PAYMENT

3.1 Plans and venue allowances

Your Order identifies each venue's plan and monthly price. Core includes up to 500 seated covers per month; Essentials includes up to 1,500; Unlimited has no seated-cover limit. Suite features are the same across these tiers; allowances are per venue and are not pooled. The applicable cover measurement and review schedule must be supplied with the Order. Cover-driven upgrades take effect at the next billing boundary, and downgrades follow two qualifying months under that schedule. We do not retrospectively charge a higher tier for a past high-usage month. A tier change does not restart the agreed commitment.

3.2 Initial term and complimentary periods

The Order must identify one of the following arrangements and its actual dates:

• Standard fixed term: 12 months in total, including any agreed introductory complimentary Suite period of up to two months.
• Competitor-switch term: one to three complimentary overlap months followed by 12 paid months, or four to six complimentary overlap months followed by 24 paid months, as expressly stated in the Order. We do not reimburse fees owed to your previous provider.
• Monthly rolling: monthly service without a fixed annual commitment. Introductory complimentary Suite months, setup-fee concessions and managed websites are not included in this arrangement.

Complimentary Suite periods do not make setup, websites, inboxes or branded email domains free. Each paid add-on is charged from the date stated in the Order unless that Order expressly agrees otherwise. Monthly billing of a fixed term is not annual prepayment. Free periods do not repeat on renewal.

The accepted service dates govern the commitment. Your delay in providing information, completing venue setup, supplying content or approving a website does not automatically postpone billing or extend a free period or commitment. A postponement requires an expressly agreed amendment. This does not remove your rights for our unremedied material breach.

3.3 Payment and setup

Fees are payable in the currency and on the dates shown in the Order, normally monthly in advance by the agreed recurring payment method. Any separately agreed invoice-payment period must be stated in the Order. Fees exclude VAT, GST and other applicable taxes unless expressly shown otherwise; the total due must disclose applicable tax before payment.

For sales-led Orders, the setup fee is payable at signup unless the Order expressly reduces or waives it. The first recurring charge follows the accepted schedule. You must supply a valid reusable payment method even if the initial amount due is zero. Activation requires successful payment-method setup and successful settlement of any initial amount due. Saving a payment method is not itself a cash payment. New venue setup follows billing establishment.

Where your Order expressly includes the public self-service seven-day trial, setup and the first recurring charges become due on day 8 after the trial. Cancelling during that trial avoids those charges. A sales-led complimentary period is not this trial. The checkout must show the trial end and first charge date.

You authorise the agreed payment provider to collect charges due under the accepted schedule. You must keep payment details current. A failed collection does not cancel your Agreement. Contact support@nollie.ai promptly about a disputed charge. The same already-set-up venue is not charged setup again merely because its billing or plan changes.

3.4 Additional venues and partial periods

An additional venue requires an accepted Order or amendment. For an addition to an existing single-biller subscription, any setup and partial first-period charge are due at signup; subsequent charges join that payer's existing monthly invoice date. The new venue retains its own commitment dates. Existing commitments do not restart.

Partial first and final periods are calculated using the applicable discounted monthly amount multiplied by the number of calendar days covered, divided by the number of calendar days in the relevant billing period. Each charge line is rounded once to the nearest penny or cent, with exact halves rounded up. Use Europe/London for UK billing and Asia/Singapore for Singapore billing. For example, 15 covered days in a 30-day period at 99 per month costs 49.50 before setup and tax. Complimentary Suite days carry no Suite charge; paid add-ons retain their own charge schedules.

3.5 Discounts and group billing

Only discounts stated in the accepted Order apply. Group discounts apply to Suite charges, not setup or paid add-ons. Each biller is responsible only for the services it accepts and agrees to pay for. Payment responsibility does not itself grant access to another venue's account or data.

Accepted group discounts are honoured for each agreed commitment even if fewer venues join or another venue leaves. We do not retrospectively reclaim those discounts. Future offers and renewal pricing may reflect the actual group size, with advance notice under clause 3.6. Leaving a group does not release a departing venue's own payment obligations. Any expansion discount applying to existing venues requires an agreed amendment and takes effect from the next shared billing date, without retrospective credits or restarting terms.

3.6 Renewal and price changes

Unless you give valid notice of non-renewal, each fixed-term venue subscription renews for a further 12 paid months. Introductory complimentary months and competitor overlap periods do not repeat. Monthly rolling subscriptions remain monthly rolling. An Order must state the ongoing price and duration of any recurring discount; renewal prices and any changes must be included in the renewal reminder.

We will send the fixed-term renewal reminder at least 45 days before the current commitment ends. To prevent renewal, email support@nollie.ai at least 30 days before that end date. If we send the reminder late, you have 30 days from its receipt to decline the renewed fixed term. We will not charge the remaining renewed commitment when you validly exercise that exception. This exception does not convert the Agreement to monthly rolling.

Under the late-reminder exception, notice received before the existing term ends takes effect at that end date. Notice received after renewal takes effect when we receive it, unless you request an earlier available cessation date and we agree. Charges for service between renewal and effective cessation are calculated at the previous agreed ongoing rate, using clause 3.4 for partial periods; prepaid amounts attributable to later periods are refunded or credited against any outstanding balance. Introductory free periods do not recur. No charge for the rest of the renewed fixed term is payable.

During a current fixed term we will not change the agreed base prices or discounts, except for the cover-based tier review, an expressly accepted amendment or applicable tax changes. Changes proposed for renewal must be disclosed with the renewal reminder and are subject to the same late-notice protection. We will give at least 30 days' notice of price changes to monthly rolling service.

3.7 Cancellation and early exit

Send cancellation or non-renewal requests to support@nollie.ai, identifying the Business Subscriber and affected services or venues. The date we receive your request counts for notice purposes; our acknowledgement is not a condition of a timely request. We aim to acknowledge within two working days and may check your authority to act. Working days are Monday to Friday excluding public holidays in the venue's country.

A monthly rolling subscription ends on 30 days' notice, with a partial final period calculated under clause 3.4. For a fixed term, you may request cessation earlier, but the remaining committed charges remain payable unless an express termination right or the late-reminder exception applies. Remaining Suite charges are calculated at the tier and recurring discount applying at the effective exit date, respecting any remaining agreed free period, together with committed add-on charges. Collection continues on the scheduled dates unless we agree a settlement; there is no automatic acceleration into a single final invoice. A timely non-renewal request ends the service at the current commitment end.

3.8 Refunds and remedies

Fees are non-refundable except as expressly stated in this Agreement or required by applicable law. If we terminate for our convenience, or you validly terminate for our unremedied material breach under clause 14.2, you are released from charges for the affected services after effective termination and we will refund prepaid fees for that period. The late-reminder settlement in clause 3.6 also applies. Nothing in a complimentary-period, early-exit or website-delivery provision removes these remedies.

3.9 Failed payment, suspension and restoration

If payment remains overdue after a two-week period of payment retries and notifications, we may suspend the whole affected service offering, including operator functionality, bookings, managed website and inbox services. This can interrupt customer-facing services. A restricted payment-recovery and support route remains available. Independently paid services of other billers are not suspended solely because another payer has failed to pay.

Once settlement of the affected overdue balance is verified, payment-related restrictions are removed without a new setup fee or restarting commitments. Restoration of dependent services is coordinated with the relevant providers; problems will be investigated. Unrelated security or other valid restrictions remain in place. Suspension does not itself cancel the Agreement, erase customer data or release committed fees. We may also restrict access for a breach not remedied after appropriate notice or an immediate threat to security or performance.

4. ACCOUNT MANAGEMENT AND SECURITY

4.1 Account Security

(a) Business Subscribers must create an account to access the Service. You are responsible for maintaining the confidentiality of account credentials, all activities under your account, and ensuring Authorised Users comply with these Terms. (b) Each Authorised User must have unique login credentials that comply with nollie’s requirements for user names and passwords. Sharing of accounts is strictly prohibited.

4.2 Access Restrictions

(a) Multiple concurrent sessions using the same credentials are not permitted and may be automatically terminated. (b) Access to the Service is restricted to authorized networks and devices as configured by the Business Subscriber. (c) Business Subscriber must immediately notify nollie of any suspected unauthorised access. (d) The Service may automatically log out inactive sessions after 30 minutes of inactivity.

4.3 System Monitoring

(a) nollie monitors the Service using industry standard technologies for security events and unauthorised access attempts. (b) Business Subscriber consents to active monitoring for security compliance and performance optimisation purposes. (c) Unusual activity patterns may trigger temporary access restrictions pending verification.

4.4 Data Security and Back-ups

(a) Business Subscriber must ensure that data downloaded or exported from the Service is stored securely. nollie is not a back-up or data retention service and Business Subscriber is responsible for ensuring it has appropriate records retention policies in place in connection with any data uploaded to the Service or any AI Generated Output. (b) Local copies of End-Customer data must be encrypted when stored on mobile devices or removable media. (c) Business Subscriber should implement role-based access control within the Service to limit which staff can access specific data types.

4.5 Security Violations

(a) Any attempt to bypass security measures, test vulnerabilities, or gain unauthorised access to the Service or any other nollie system is strictly prohibited. (b) Business Subscriber is responsible for all activities that occur under their Authorised Users' accounts. (c) Violations of these security requirements may result in immediate suspension or termination of the Service.

4.6 Acceptable Use Policy

You agree not to use the Service to:

• Violate applicable laws or regulations
• Infringe the intellectual property rights of others
• Upload harmful code or attempt unauthorised access
• Interfere with the Service's integrity or performance
• Send unsolicited communications without proper consent
• Process sensitive personal data without proper legal basis
• Discriminate against individuals based on protected characteristics
• Exploit or otherwise use the Service to create or develop any competing product or service

You will comply with all updates and revisions made to this Acceptable Use Policy by us from time to time. You will also comply with the Acceptable Use Policies of any underlying AI model provider used by us in connection with the Service.

4.7 Data Input Requirements

Business Subscribers are responsible for:

• The accuracy, quality, and legality of all data inputted into the Service
• Obtaining necessary rights, consents, and permissions for data provided to nollie
• Ensuring collection and use of End-Customer data complies with applicable laws
• Implementing appropriate privacy notices and consent mechanisms in connection with the use of the Service to process End-Customer data
• Responding to End-Customer requests regarding their personal data

4.8 Compliance with Laws

Business Subscribers must use the Service in compliance with all applicable laws, including data protection laws, consumer protection laws, and industry-specific regulations. You are responsible for understanding legal requirements applicable to your specific operations and jurisdictions.

5. INTELLECTUAL PROPERTY

5.1 nollie Intellectual Property

nollie and its licensors own and retain all rights to the following (“nollie IP”):

• The Service and related software, technology, and documentation
• The underlying AI models and algorithms
• All improvements, updates, and derivative works of the Service, the AI Technology, the underlying AI models and algorithms
• nollie's trademarks, service marks, and logos

5.2 Business Subscriber Intellectual Property

Business Subscribers retain ownership of:

• All data inputted into the Service by Business Subscriber or Authorised Users
• Business Subscriber's pre-existing intellectual property
• Business Subscriber's trademarks, service marks, and logos

Business Subscribers grant nollie a non-exclusive licence to use any data provided to nollie via the Service solely for providing the Service and as further described in this Agreement.

Except as expressly set out in this Agreement, you are not granted any rights to use any nollie IP.

5.3 AI-Generated Outputs

As between nollie and Business Subscriber, Business Subscriber owns AI-Generated Outputs created specifically for Business Subscriber using data uploaded by Business Subscriber. However, nollie retains ownership of:

• The underlying AI models, algorithms, and systems
• Improvements to the AI Technology
• Aggregated and anonymised insights

5.4 AI Training and Improvement

nollie may use aggregated and anonymised data derived from use of the Service to train and improve the service, provided such use does not identify specific Business Subscribers or End-Customers. Business Subscribers may opt out of having their data used for AI training by contacting support@nollie.ai.

5.5 Restrictions

Business Subscriber shall not:

• Reverse engineer or attempt to discover the source code of the Service
• Create derivative works based on the Service
• Access and/or use the Service or any AI-Generated Outputs to build a competitive product
• Remove proprietary notices or attempt to extract AI models
• Infringe, misappropriate or otherwise use the Service and/or any nollie IP in breach of applicable laws.

5.6 Managed website intellectual property

nollie retains ownership of the website implementation, source code, templates, components and other nollie intellectual property used to provide a managed website. You receive use of the hosted website during the purchased service, not ownership of a finished codebase or a right to self-host it. We do not supply website source code on cancellation. You retain your supplied content, brand assets and domain rights. Ownership of AI-generated outputs under clause 5.3 does not transfer the managed website implementation.

6. DATA PROCESSING AND PRIVACY

Each party shall comply with its obligations set out in the Data Processing Agreement (“DPA”).

7. USER CONTENT

7.1 Types of User Content

The Service may allow Business Subscribers to upload, publish, or transmit various types of content ("User Content"), including but not limited to: (a) Business descriptions and promotional material (b) Staff profiles and information (c) Custom messages to End-Customers (d) Feedback and reviews from End-Customers (e) Images and multimedia related to the Business Subscriber's operations. You confirm that you have all rights and licences required to permit your use of User Content in connection with the Service.

7.2 Ownership and Licence

(a) Business Subscriber retains ownership of all User Content it uploads to the Service. (b) Business Subscriber grants nollie a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, adapt, publish, translate, and distribute User Content solely for the purpose of providing and improving the Service.

7.3 Content Restrictions

User Content must not: (a) Contain obscene, vulgar, or offensive language (b) Include material that is unlawful or violates third-party rights (c) Promote violence, discrimination, or illegal activities (d) Contain misleading or deceptive information (e) Include malicious code or security threats (f) Be used for spam or unauthorised mass communications (g) Impersonate any person or entity

7.4 Review and Feedback Management

If the Service enables collection and display of End-Customer reviews: (a) Business Subscriber may respond to reviews but must do so professionally (b) Business Subscriber must not offer incentives for positive reviews or penalize for negative reviews (c) Reviews will not be removed solely because they are negative (d) nollie reserves the right to remove reviews that violate these Terms

7.5 Content Monitoring

(a) nollie reserves the right (but has no obligation) to review, modify, or remove any User Content that violates these Terms. (b) nollie is not responsible for and does not endorse any User Content.

7.6 Responsibility and Indemnification

Business Subscriber shall indemnify and hold nollie harmless from any claims arising from User Content, including claims of intellectual property infringement, defamation, or violations of privacy rights.

8. INTEGRATIONS WITH THIRD-PARTY SYSTEMS

8.1 Supported Integrations

The Service supports integration with the following categories of third-party systems: (a) Point-of-Sale (POS) Systems (b) Table Management Systems (TMS) (c) Payment Processing Services (d) Loyalty and Membership Programs (e) Other Hospitality Management Software

8.2 Integration Setup

(a) Business Subscriber is responsible for providing nollie with necessary access credentials for third-party systems. (b) nollie provides integration capabilities on an "as is" basis and does not guarantee compatibility with all versions or configurations of third-party systems. (c) nollie will use commercially reasonable efforts to maintain integrations, but third-party system changes may require updates or modifications. nollie will provide as much notice as possible to Business Subscriber should it need to withdraw, terminate, update and/or modify any integrations from time to time.

8.3 Data Flow and Synchronisation

(a) Business Subscriber acknowledges that data flows bidirectionally between the Service and integrated systems. (b) nollie is not responsible for data accuracy in third-party systems or for discrepancies arising from synchronisation issues. (c) Business Subscriber should regularly verify critical data across systems.

8.4 Third-Party Terms

(a) Business Subscriber remains bound by the terms and conditions of any third-party system used by it. (b) Integration with third-party systems may require Business Subscriber to accept additional terms from those providers. (c) nollie is not responsible for changes to third-party terms that may affect integration functionality or for any third party costs incurred by Business Subscriber in connection with any integration to the Service.

8.5 Integration Support

(a) nollie provides reasonable technical support for standard integration issues. (b) Custom integration requirements may require additional fees and will be subject to separate agreements. (c) nollie will provide advance notice of planned deprecation of any supported integration.

9. AI TECHNOLOGY LIMITATIONS AND LIABILITY

9.1 Nature of AI Technology

The AI Technology uses statistical models and machine learning algorithms to generate predictions and recommendations. These technologies are inherently probabilistic and may not be 100% accurate in all circumstances. Business Subscriber acknowledges and agrees that all use of the AI-Generated Output is at its sole discretion and sole risk.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOLLIE SHALL NOT BE LIABLE FOR: (1) ANY LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF, OR DAMAGE TO, DATA, WASTED EXPEDITURES OR LOSS OR DAMAGE TO GOODWILL AND (2) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR THE SERVICES, INCLUDING WHERE ARISING FROM: (a) USE OR INABILITY TO USE THE SERVICE; (b) DECISIONS MADE BASED ON AI-GENERATED OUTPUTS; (c) UNAUTHORIZED ACCESS TO BUSINESS SUBSCRIBER'S DATA; (d) INACCURATE OR INCOMPLETE AI-GENERATED OUTPUTS. NOLLIE'S TOTAL AGGREGATE LIABILITY TO BUSINESS SUBSCRIBER SHALL NOT EXCEED THE AMOUNTS PAID BY BUSINESS SUBSCRIBER TO NOLLIE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

BUSINESS SUBSCRIBER SHALL BE LIABLE WITHOUT LIMIT FOR: (A) BREACH OF THE AUP AND (B) ANY INFRINGEMENT OR MISAPPROPRIATION OF NOLLIE’S AND/OR ANY THIRD PARTY LICENSOR’S INTELLECTUAL PROPERTY RIGHTS.

9.3 Business Decisions

Business Subscriber is solely responsible for business decisions made based on the Service or AI-Generated Outputs. nollie does not guarantee specific outcomes. Business Subscriber should independently verify recommendations before implementation.

9.4 AI Ethics and Discrimination

While nollie implements measures to minimize bias in our AI Technology, AI systems reflect biases present in training data. Business Subscribers are responsible for monitoring outputs for potential bias and implementing appropriate human oversight.

10. SERVICE AVAILABILITY AND SUPPORT

10.1 Availability

We will use reasonable efforts to keep the Service available and to restore it promptly after any interruption. We do not guarantee any particular level of availability. Short interruptions, degraded performance and periods of unavailability may occur, including where caused by third-party services, networks or devices outside our control.

10.2 Maintenance

We may carry out maintenance, including changes to our infrastructure and third-party services, at any time. Where planned maintenance is likely to affect your use of the Service we will use reasonable efforts to notify you in advance and to schedule it outside your venue's busy service hours. Emergency maintenance to protect the security, integrity or performance of the Service may take place without notice.

10.3 Support

Support is provided by email to support@nollie.ai. The mailbox is monitored 24 hours a day, seven days a week. We will use reasonable efforts to respond promptly and to prioritise issues that prevent a venue from taking or managing bookings. We do not guarantee a response or resolution time.

10.4 Reporting disruptions

Report any suspected Service disruption promptly to support@nollie.ai. We will investigate and keep you reasonably informed about material incidents affecting your venue.

10.5 Remedies

This clause describes how we operate the Service. It does not create service credits, automatic refunds or a service-level deadline. Your remedies for our unremedied material breach are those in clauses 3.8 and 14.2.

11. HOSPITALITY VENUE SPECIFIC PROVISIONS

11.1 Venue Operations

(a) Business Subscriber is solely responsible for all aspects of venue operations, including food safety, service quality, and compliance with hospitality regulations. (b) The Service is designed to support venue operations but does not replace proper staff training, management oversight, or industry best practices.

11.2 End-Customer Communications

(a) Business Subscriber is responsible for ensuring all communications with End-Customers comply with applicable laws, including: (i) Obtaining proper consent for marketing communications (ii) Providing opt-out mechanisms (iii) Accurately representing venue offerings and promotions (b) nollie provides tools to facilitate compliant communications but does not guarantee compliance with all applicable laws.

11.3 Reservations and Bookings

(a) If Business Subscriber uses the Service to manage reservations or bookings: (i) Business Subscriber is responsible for honouring all valid reservations (ii) Business Subscriber must maintain accurate availability information (iii) Cancellation policies must be clearly communicated to End-Customers (b) nollie is not liable for disputes between Business Subscriber and End-Customers regarding reservations.

11.4 Menu and Service Information

(a) Business Subscriber must ensure all menu items, pricing, and service information in the Service is accurate and up-to-date. (b) nollie is not responsible for discrepancies between information in the Service and actual venue offerings.

11.5 End-Customer Data Collection

(a) Business Subscriber must provide clear privacy notices to End-Customers regarding data collection. (b) Business Subscriber must obtain all necessary consents for data collection and processing. (c) Business Subscriber must implement appropriate safeguards for physical data collection (e.g., paper forms, business cards).

11.6 Payment Processing

(a) If the Service includes payment processing features: (i) Business Subscriber must comply with all applicable payment card industry standards (ii) Business Subscriber remains responsible for financial transactions with End-Customers (iii) Business Subscriber must address billing disputes directly with End-Customers (b) nollie is not a payment processor and does not store full payment card details.

11.7 Venue Reviews and Feedback

(a) If the Service includes review or feedback collection features: (i) Business Subscriber must not manipulate reviews or ratings (ii) Business Subscriber must address feedback professionally (iii) Business Subscriber must not offer incentives for positive reviews (b) nollie reserves the right to remove reviews that violate these Terms.

12. DATA EXPORT AND TRANSITION

12.1 Export requests

During the subscription and for 30 days after the affected service ends, contact support@nollie.ai to request your data export. Standard platform exports are provided in commonly used machine-readable formats. You may also request your supplied website content and any available mailbox export within that period. The request window is not 30 days of live website, inbox or product hosting and does not include website source code. Mailbox export and transfer options depend on the relevant providers; we will explain the available options.

12.2 Transition and retention

On notice of exit we will provide reasonable transition assistance and explain data formats and the parties' responsibilities. Routine domain repointing and routine mailbox transfer assistance described in clause 13 are included. Bespoke migration, custom formats or extended services require a separately accepted quote; no automatic charge or extension applies. Customer data is returned or deleted in accordance with the applicable DPA and retention policy, subject to legal retention requirements. Service end does not itself authorise automatic deletion. On request we will provide written deletion certification within 30 days of completing deletion.

13. MANAGED WEBSITES, INBOXES AND BRANDED DOMAINS

13.1 Included website service

The managed website is an add-on to fixed-term Suite, covering a mobile-friendly venue website with venue information, menus, bookings, opening hours, location and contact details, hosting and one email inbox. Standard integrations are the nollie booking widget and nollie subscribe box only. Marketing subscription requires the applicable consent; the website purchase does not enrol guests automatically.

Routine content updates, including menus, hours, photos and contact details, are included. Full redesigns, custom features and substantial new pages require a separately agreed quote. Third-party integrations are outside the standard service. There is no fixed monthly content-update allowance or promise of unlimited development.

13.2 Content, approval and timing

You must supply accurate content and necessary rights and provide timely feedback and domain access. We typically prepare your first website draft within 1–2 working days once we have your complete content. Timing is an estimate and depends on receiving the information and responses we need from you. Launch follows your approval and domain connection. Waiting for your content, clarification, feedback, approval or domain access can extend delivery. This estimate is not a service-level deadline and does not create automatic credits or refunds; the remedies in clauses 3.8 and 14.2 remain available.

13.3 Domain ownership and connection

Your domain remains owned and controlled by you at your domain provider. You remain responsible for its registration and renewal. We can assist with the DNS changes needed for nollie services and routine repointing to your chosen replacement service on exit. Repointing a website does not itself transfer mailbox contents or email hosting. We do not take ownership of your domain or promise continued website hosting after service end.

13.4 Inboxes and exit

Additional purchased inboxes are available only with the managed website service. When that service ends, included and additional inboxes must transfer to another provider; they do not continue as a standalone nollie mailbox subscription. You choose and pay the receiving provider. Routine transfer assistance is included. Arrange the transfer during the notice period so it is completed by the agreed service end. Any extension requires express agreement. Bespoke migration and provider-specific limitations will be discussed; routine assistance is not a guarantee that every provider supports every transfer method. Clause 12 governs retrieval requests and retention.

13.5 Branded email domain

The branded email domain service connects a restaurant-owned domain to its nollie notification and marketing emails. It is a sending-domain service, not domain registration, an email inbox or a branded booking URL. You retain domain ownership and must authorise the required DNS configuration. Deliverability depends in part on your domain configuration and sending practices.

13.6 Add-on dates and scope

The Order must state each add-on's price, start date, commitment and cancellation arrangements. A managed website purchased with a sales-led Suite Order follows that full initial Suite term, including any complimentary overlap period. A website added later has its own 12-month minimum term. There is no additional website setup fee. Paid website, inbox and branded-domain services remain chargeable during complimentary Suite months unless expressly varied in the accepted Order. Ending an add-on does not itself end Suite. Where a website has its own commitment ending after Suite, the Order must state the agreed exit arrangements for both services; cancellation of Suite does not silently cancel or waive the separate website commitment. No standalone mailbox continuation is offered. SMS is not included in the Singapore offering.

14. TERM AND TERMINATION

14.1 Term

This Agreement commences when the authorised Business Subscriber accepts the Order incorporating these terms. Service activation is subject to clause 3.3, and service, billing and commitment dates are those in the accepted Order. The Agreement continues until all purchased services and surviving obligations have ended.

14.2 Termination

Without affecting any other right or remedy available to it, either party may terminate this Agreement with immediate effect by giving written notice to the other party if:

(a) the other party fails to pay any amount due under this agreement on the due date for payment and remains in default not less than 15 days after being notified in writing to make such payment;

(b) the other party commits a material breach of any other term of this agreement and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;

(c) the other party becomes insolvent, is subject to administration, insolvency, liquidation or similar events linked to its ability to pay its debts; or

(d) the other party suspends or ceases to carry on all or a substantial part of its business.

14.3 Effect of Termination

Upon termination:

• All access rights and licences granted to Business Subscriber will terminate
• Business Subscriber shall cease all use of the Service
• Business Subscriber shall pay outstanding fees and any remaining committed charges that apply under clause 3.7, subject to the exceptions and remedies in clauses 3.6 and 3.8
• nollie will provide data export capabilities for thirty (30) days after termination as further described in 12.1 above.

15. GOVERNING LAW

15.1 Governing law and disputes

This Agreement and disputes or claims arising from it, including non-contractual disputes or claims, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

15.2 Injunctive relief

Either party may seek injunctive relief in a relevant jurisdiction to protect its intellectual property or confidential information.

16. GENERAL PROVISIONS

16.1 Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings between them, whether written or oral, relating to its subject matter.

Each party acknowledges that in entering into this Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.

Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Nothing in this clause shall limit or exclude any liability for fraud.

16.2 Modification

The version incorporated into your accepted Order is retained with that agreement. Publishing a later version does not retrospectively replace your agreed terms. Material changes during an existing commitment require express agreement, except changes required by applicable law. Renewal terms and price changes must be notified under clause 3.6. Accepted amendments preserve the original agreement history.

16.3 Assignment

Neither party may assign this Agreement without the prior written consent of the other party, except in connection with a merger, acquisition, or sale of all or substantially all assets.

16.4 Force Majeure

Neither party shall be liable for failure to perform due to causes beyond reasonable control, including acts of God, war, terrorism, riots, fire, natural disaster, pandemic, or governmental action.

16.5 Notices

Notices must be in writing and sent by email. Notices to nollie shall be sent to support@nollie.ai. Notices to Business Subscriber shall be sent to the contact information provided during the subscription process.

16.6 No partnership or agency

Nothing in this Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

16.7 Third party rights

This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.